2019 (last full survey)
Our maid service polls at 91% customer satisfaction
Our janitorial service at 89% customer satisfaction
OMG only 91% & 89%?! But Three Maids & Slop are 100% right? Or how about that cleaning service that has “perfection” in it’s name??? The reality is that our surveys are industry standard format and are peer reviewed. Our competition rates much lower – much lower.
Even with our advanced Visual Clean quality control system and inspections it’s always a challenge.
Since 2007 We’ve spent more money and research on Quality Control than any cleaning service…
Quality control – for us – is backed by:
With cleaning their are literally hundreds of moving parts for each area cleaned whether it’s janitorial or residential. Keeping as high of percent as possible and communicating the right expectations to the customer are key for customer satisfaction – not the perfection pipe-dream.
The question you should always ask cleaners is not whether or not they are detailed – O.C.D. or “perfectionists” but how do they reduce cleaning mistakes – what kind of Q.C. system do they have? If you have a cleaning company that hits 90% or above with detail I have some advice for you – changing will not improve this – you’ll find yourself chasing your tail as most cleaning companies are lucky to hit 60-70%.
The Power of “we”
Our cover girl teaching a group of new girls proper counter cleaning techniques.
highest rated & most reviewed maids
Cleaning challenging homes or businesses, for example, take a common goal of delivering the best possible level of cleanliness to the customer. Every team member with the same goal.
Every maid or janitorial team member is part of a team and not another “body” thrown into clean. Teams communicate with each other reducing errors and improving cleaning quality
Part of a successful team is great moral and the belief of each team member that they are equally important. We reinforce great teamwork with praise and the highest pay in the industry.
Our cleaning team members are part of a culture that encourages helping and boosting each other with no gossiping or fighting. We are a team, not a dysfunctional family.